We work with DHL, and supply all our orders globally using the DHL Worldwide delivery. Deliveries to Russia are sent by using national post. All our products are shipped from Estonia.
Our average delivery time within Europe is 4-6 business days, and other location 5-8 business days. Please note that depending on the destination the times can vary. NOTE: Deliveries to Russia are sent using national post, and thus require a longer delivery time. When ordering products to Russia please account for a delivery time of 1-2 weeks.
If your shipping address has changed and you’ve already placed an order please get in touch with us as soon as possible via email at info(a)blackeyelens.com. In case the order has already been sent out, please wait until you are contacted by your local DHL and arrange a new delivery address with your local DHL directly.
At the moment we deliver worldwide.
We provide free shipping for all orders above 50€. For orders less than 50€ the following pricing applies: - Nordic countries and Europe: 5€ - Destinations outside the Nordic countries and Europe: 10€ We reserve the right to change the shipping prices.
DHL provides a tracking ID for each delivery, as soon as it leaves our warehouse. Unfortunately, at this point the tracking ID is not shared with you automatically, but we are happy to share the tracking ID upon request. Just contact us at info(a)blackeyelens.com in case you wish to receive your tracking ID.
Every country has its own customs laws. Though unlikely in small purchases, the customs authorities of some countries may apply customs duties to your shipment. You are responsible for paying these duties if they are applicable. Eye Caramba LTD does not account for possible costs incurred by customs. Before you place your order, please familiarise yourself with your national customs laws.