We are happy to offer worldwide delivery to all our deliveries. For further information please refer to below sections for shipping related questions and information specific to your local area.

Shipping details

What are your shipping costs?

Shipping prices will depend on your delivery address and your chosen shipping method.

  • Standard: National post, delivered to your local post office or Fedex 2day shipping for US orders
  • Express: DHL Worldwide, Fedex Overnight for US orders
  • Free shipping: Free shipping is fulfilled by DHL or Fedex 2day shipping for US orders.
EU USA Russia Rest of the world
Standard 5€ $6 $6 $10
Express 12€ $30 (overnight) $17
Free shipping Orders over 70€ Orders over $50 Orders over $50 Orders over $100

We reserve the right to change the shipping prices. Please note that we do not ship to Africa or India.

What are my shipping options?
European Union
  • Standard National post
  • DHL Express Shipment
United States
  • Fedex 2day delivery
  • Fedex overnight
Russia
  • Russian post
Rest of the world
  • International post
  • DHL Express Shipment
Do I have to pay customs fees?

Whether you are required to pay customs fees and duties will depend on your location. Orders to the EU and USA are fulfilled from within these regions, and are not subject to any custom fees or duties.

Countries outside these areas all have their own customs laws and, though unlikely in small purchases, the customs authorities of some countries may apply customs duties to your shipment. You are responsible for paying these duties if they are applicable. Eye Caramba LTD does not account for possible costs incurred by customs. If your shipping address is outside the EU or USA, please familiarize yourself with your national customs laws before placing an order or send us an email at info(a)blackeyelens.com.

EU No customs fees apply
USA No customs fees apply
Russia Customs fees may apply
Rest of the world Customs fees may apply
What delivery companies are you working with?

We work with the following delivery companies:

  • Omniva – Orders via national post are fulfilled by Omniva (Estonian post) and are delivered to your local post office
  • DHL Express Shipments – Express orders both within and outside EU are fulfilled by DHL Worldwide and are delivered to your address
  • Fedex – Orders in the United States are fulfilled by Fedex and delivered to your address
What are the usual delivery times?

Your delivery time will depend on the delivery method of your choice. Please refer to the below table for delivery times to your region.

EU USA Russia Rest of the world
Standard 4-7 days 2-3 days 1-3 weeks 1-3 weeks
Express 1-2 days Overnight 2-4 days
Free shipping 1-2 days 2-3 days 1-3 weeks 2-4 days

NOTE: Standard deliveries are sent using national post (excl. USA), and are delivered to your local post office. When ordering products to Russia please account for a delivery time of 1-2 weeks.

What to do if I need to change my shipping address?

If your shipping address has changed and you’ve already placed an order please get in touch with us as soon as possible via email at info(a)blackeyelens.com. In case the order has already been sent out, please wait until you are contacted by your local DHL and arrange a new delivery address with your local DHL directly.

Where does Black Eye lens deliver to?

At the moment we deliver worldwide, excluding African countries and India.

How can I track my order?

A tracking ID is created for each order, and this ID is automatically shared with you as soon as your order has left our warehouse. If you haven’t received a tracking ID please contact us at info(a)blackeyelens.com to have the tracking id resent.

Orders

When will I hear from my order?

After placing a succesful order in our shop you will receive a confirmation email with your order details

Once we have processed your order and it has been sent to your address you will receive another email containing the tracking ID.

Didn’t receive any confirmation? Automatically sent emails such as order confirmations are sometimes classified as junk mail and may end up in your email’s junk folder. If you have checked your junk mail folder and are still missing a confirmation email contact us by using the contact form on this page.

How can I add a discount to my order?

If you have a valid discount coupon you can redeem it during check-out. After adding all the desired items to your shopping cart, go to your cart and complete your personal information and shipping details. On this same page, you will see your products listed, and below this you’ll find a blank bar where you can add your coupon code. After applying your coupon code click on ”Apply coupon”. The amount of the discount will be deducted from the sum of the items, and then you can proceed normally to the payment process.

Can I cancel my order and what is the policy?

You may cancel your order at any time until you have received the product. In case the order has been cancelled, the amount paid will be refunded or reimbursed as a coupon.

If your order has already been dispatched and is on its way to your address, we will deduct the costs associated with the return shipping from your purchase amount.

How can I find out more about Black Eye?

You can start by reading about our company on our about us -site. Also don’t forget to follow us on  InstagramYoutubeFacebook or Twitter

Payments

How can I pay for my order?

Currently we accept credit card payments and payments via PayPal. PayPal is an online payment service that allows individuals and businesses to transfer funds electronically. For more information and how to create a PayPal account please visit www.paypal.com. We reserve the right to change and add payment methods in our web shop as we see fit.

I have not placed an order but my credit card was charged?

In case you suspect any unauthorized use of your credit card in our store, please contact us through our contact form immediately. We strive to scan all our orders in case of fraudulent purchases, but cannot guarantee that all fraudulent purchases are noticed in time.

How will I be refunded in case of a return?

If your order qualifies as refundable, we will refund your credit card or PayPal account. Please account for 10 business days for the refund to reach you, counting since the date you receive our email confirmation for the refund.

Returns

How do I return one or more items?

In case you want to return your product, our return policy allows this until 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Please consider the following when returning a product:

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase. Please note that you are responsible for the shipping costs that are associated with the return.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return are approved, your refund will be processed, and your payment will automatically be applied to your credit card or original method of payment, within 15 days.
  • If you have not yet received a refund, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please send us a message through our contact form.

Only regularly priced items may be refunded. Unfortunately, discounted items cannot be refunded.

IMPORTANT: Keep in mind to contact us BEFORE sending back any items. We will send you the address you can use to return your parcel and update your order in our system. Just send us an email through our contact form and we’ll get back to you.

Return address (it is VERY important that you add your name and order number to the parcel):

Boomerang Distribution OÜ
Aasa tee 1, Loo alevik
Jõelähtme vald, 74201 Harjumaa
Estonia

Do I need to pay for the return?

Yes, as specified in our Terms and Conditions you will have to pay your own return shipping costs. The exact amount of these costs will depend on the company you choose to do the shipping with, and the fare chosen.

How and where do I return broken/damaged items?

In case your product is defective or damaged we are happy to exchange it. If you need to exchange an item for the same item, please send us a message through our contact form. We’ll get back to you to request a picture, to get a better understanding of the situation and then explain how to proceed depending on each case.

How will I be informed that my return has been processed?

Once we received your items, we will get in touch with you directly through the email address that you used for placing the order. We will then confirm the return and either provide the corresponding voucher or confirm the processing of the refund, depending on each case.

Contact us

Do you have additional questions regarding shipping? Just shoot us an email and we’ll get back to you!