We are happy to offer worldwide delivery to all our deliveries. For further information please refer to below sections for shipping related questions and information specific to your local area.
We are happy to provide free shipping globally for all orders.
We reserve the right to change the shipping prices. Please note that we do not ship to Africa or India.
We use International DHL for all orders.
Whether you are required to pay customs fees and duties will depend on your location. Orders to the EU and USA are fulfilled from within these regions, and are not subject to any custom fees or duties.
Countries outside these areas all have their own customs laws and, though unlikely in small purchases, the customs authorities of some countries may apply customs duties to your shipment. You are responsible for paying these duties if they are applicable. Eye Caramba LTD does not account for possible costs incurred by customs. If your shipping address is outside the EU or USA, please familiarize yourself with your national customs laws before placing an order or send us an email at info(a)blackeyelens.com.
|EU||No customs fees apply|
|USA||No customs fees apply|
|Russia||Customs fees may apply|
|Rest of the world||Customs fees may apply|
We work with the following delivery companies:
DHL Express Shipments-Orders both within and outside EU are fulfilled by DHL Worldwide and are delivered to your address Fedex– Orders in the United States are fulfilled by Fedex and delivered to your address
Your delivery time will depend on your location, ranging from 1 to 7 business days.
A tracking ID will be shared with your once we have processed and sent out your order.
If your shipping address has changed and you’ve already placed an order please get in touch with us as soon as possible via email at info(a)blackeyelens.com. In case the order has already been sent out, please wait until you are contacted by your local DHL and arrange a new delivery address with your local DHL directly.
At the moment we deliver worldwide, excluding African countries and India.
A tracking ID is created for each order, and this ID is automatically shared with you as soon as your order has left our warehouse. If you haven’t received a tracking ID please contact us at info(a)blackeyelens.com to have the tracking id resent.
After placing a succesful order in our shop you will receive a confirmation email with your order details
Once we have processed your order and it has been sent to your address you will receive another email containing the tracking ID.
Didn’t receive any confirmation? Automatically sent emails such as order confirmations are sometimes classified as junk mail and may end up in your email’s junk folder. If you have checked your junk mail folder and are still missing a confirmation email contact us by using the contact form on this page.
If you have a valid discount coupon you can redeem it during check-out. After adding all the desired items to your shopping cart, go to your cart and complete your personal information and shipping details. On this same page, you will see your products listed, and below this you’ll find a blank bar where you can add your coupon code. After applying your coupon code click on ”Apply coupon”. The amount of the discount will be deducted from the sum of the items, and then you can proceed normally to the payment process.
You may cancel your order at any time until you have received the product. In case the order has been cancelled, the amount paid will be refunded or reimbursed as a coupon.
If your order has already been dispatched and is on its way to your address, we will deduct the costs associated with the return shipping from your purchase amount.
Currently we accept credit card payments and payments via PayPal. PayPal is an online payment service that allows individuals and businesses to transfer funds electronically. For more information and how to create a PayPal account please visit www.paypal.com. We reserve the right to change and add payment methods in our web shop as we see fit.
We accept payments in Euros and US dollars. Based on your location you will automatically be shown the currency we accept for products sent to this location.
Prices for orders placed from within the EU are nominated in EUR, prices for orders placed from outside the EU are nominated in USD.
In case you suspect any unauthorized use of your credit card in our store, please contact us through our contact form immediately. We strive to scan all our orders in case of fraudulent purchases, but cannot guarantee that all fraudulent purchases are noticed in time.
If your order qualifies as refundable, we will refund your credit card or PayPal account. Please account for 10 business days for the refund to reach you, counting since the date you receive our email confirmation for the refund.
In case you want to return your product, our return policy allows this until 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Please consider the following when returning a product:
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase. Please note that you are responsible for the shipping costs that are associated with the return.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return are approved, your refund will be processed, and your payment will automatically be applied to your credit card or original method of payment, within 15 days.
- If you have not yet received a refund, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please send us a message through our contact form.
Only regularly priced items may be refunded. Unfortunately, discounted items cannot be refunded.
IMPORTANT: Keep in mind to contact us BEFORE sending back any items. We will send you the address you can use to return your parcel and update your order in our system. Just send us an email through our contact form and we’ll get back to you.
Return address (it is VERY important that you add your name and order number to the parcel):
Boomerang Distribution OÜ
Aasa tee 1, Loo alevik
Jõelähtme vald, 74201 Harjumaa
Yes, as specified in our Terms and Conditions you will have to pay your own return shipping costs. The exact amount of these costs will depend on the company you choose to do the shipping with, and the fare chosen.
In case your product is defective or damaged we are happy to exchange it. If you need to exchange an item for the same item, please send us a message through our contact form. We’ll get back to you to request a picture, to get a better understanding of the situation and then explain how to proceed depending on each case.
Once we received your items, we will get in touch with you directly through the email address that you used for placing the order. We will then confirm the return and either provide the corresponding voucher or confirm the processing of the refund, depending on each case.
Do you have additional questions regarding shipping? Just shoot us an email and we’ll get back to you!