This Privacy and Security Policy related to web site and services (“the Site”) provides you with information on processing of your personal data by Eye Caramba LTD. The purpose of this Policy is to inform you what personal data Eye Caramba LTD will collect, how Eye Caramba LTD uses and safeguards that data and to whom Eye Caramba LTD may transfer it.

By using the Site or by submitting personal data to Eye Caramba LTD, you agree to the processing of your personal data as explained in this Policy. If you do not agree with this Policy, please do not use the Site, place an order or provide Eye Caramba LTD with your personal data in other ways.

Eye Caramba LTD is committed to collect and process Personal Data only in accordance with its rights and responsibilities under the applicable laws and regulations, including the European Union’s General Data Protection Regulation (“GDPR”).

The basic principles under GDPR are that Personal Data shall be:

  • processed lawfully, fairly and in a transparent manner in relation to individuals;
  • processed only for specified, explicit and legitimate purposes and not processed in a manner that is incompatible with those purposes;
  • processed only in a way that adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
  • accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that Personal Data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
  • processed for no longer than is necessary for the purposes for which the Personal Data are processed; and
  • processed in a manner that ensures appropriate security of the Personal Data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.

1. Collection of Personal Data

Generally, you can visit the Site without entering any personal data. Through the Site Eye Caramba LTD may collect the following personal data provided by users: name, phone number(s), e-mail address and post address(es). Eye Caramba LTD will not collect any personal data about you unless you place an order at our online store, complete a subscription for our newsletter or request certain information about our products via the contact form. Information regarding payments of online purchases is not accessed by Eye Caramba LTD at any point of the ordering process. In case Eye Caramba LTD suspects fraudulent use of credit cards Eye Caramba LTD may ask its service provider for the following information: name of card holder, issuing country, expiry date and card type. Please note that Eye Caramba LTD does not have access to your credit card number or card verification code (CVC).

1.1 Upon Purchase of Products

Your personal data will include

  • Your Name
  • Your shipping and billing address
  • Your mobile phone number
  • Your email address

Legal Purpose
For the necessary purpose of fulfilling Eye Caramba LTD obligations related to the purchase, such as processing orders, perform delivery of the products, provide product warranty, resolving disputes, collecting payments, handling claims, withdrawals and repayment, and for compliance with legal obligations (such as bookkeeping).

Retention Period
For the time needed to fulfill Eye Caramba LTD obligations, including facilitating warranty obligations.

1.2 Upon Acceptance of Subscription of Newsletters and Marketing

Your personal data will include

  • Your email address
  • Your Name (if applicable)
  • Your address (if applicable)
  • Your mobile phone number (if applicable)
  • as well as other personal information you choose to share with us

Legal Purpose
After receipt of your consent, Eye Caramba LTD reserves the right to process the Personal Data for the following purposes: sending product information, special offers, running competitions, conducting market research, measuring interest in and improving Eye Caramba LTD website, products, and services via email, Push notification in apps or similar digital communication.

Retention Period
Until withdrawal of consent. Please note however that for administrative purposes this might take up to thirty days.

1.3 Upon Contact with Customer Service

Your personal data will include

  • Your email address
  • Your Name (if applicable)
  • Your address (if applicable)
  • Your mobile phone number (if applicable)
  • as well as other personal information you choose to share with us

Legal Purpose
For the necessary purpose of fulfilling Eye Caramba LTD obligations related to the contact, such as handling claims, withdrawals and repayment.

Data Retention
For the time needed to fulfill Eye Caramba LTD obligations to you.

2. Purpose of Use

Eye Caramba LTD uses the personal data to fulfil your order at its online store, respond to your inquiry, to provide you our products and services and assist you in your use of our products. At the consent of the user, Eye Caramba LTD may use the personal data it collects about the user in sending news and product related material to the user.

3. Transfer or Disclosure of Personal data

Eye Caramba LTD will not disclose personal data for direct marketing purposes for the third parties.

In relation to the Site Eye Caramba LTD may transfer your personal data to its authorized distributor of Eye Caramba LTD products in case you have approved such a transfer by sending Eye Caramba LTD an inquiry or service request. These data transfers relate to providing services, including customer services for example by transferring your service request to the appropriate service provider.

Note that Eye Caramba LTD must provide your personal data in response to a search warrant or other legally valid inquiry or order.

4. Eye Caramba LTD Service Provides

Eye Caramba LTD works with third party service providers who provide (i) Website and application development, hosting, maintenance, e-mail servers, and other related services, (ii) order fulfillment, payment fulfillment, product shipment, after sales services, support services and other related services, (iii) services related to the sending of E-mails, Newsletters, providing Marketing and other related services, and (iv) financial services, bookkeeping services and audits and other related services.

Such third parties may receive access to your Personal Data in order for them to provide the intended services for Eye Caramba LTD. Eye Caramba LTD, however, limit the Personal Data provided to such third parties to what is reasonably necessary for such third parties to perform their obligation in relation to Eye Caramba LTD, and always subject to obligations of confidentiality.

5. Non-Personal Data

When you access the Site, we may automatically (i.e. not by registration) collect non-personal data (e.g. type of Internet browser and operation system used, domain name of web site from which you came, number of visits, average time spent on the Site, pages viewed). We may use this data to monitor the attractiveness of the Site and improve its performance and content.

6. Cookies and Analytics Information

Eye Caramba uses automatically collected information – however not any Personal Data – through cookies and other technologies to personalize your experience of the Website, to provide customized advertisement, information and content, and to monitor and analyze your use of the Website.

Eye Caramba LTD uses analytics technologies (Google Analytics) to measure and evaluate the access to and traffic on the Website, and to generate navigation reports. Such technology is not collecting any Personal Data.

To find more information how we use cookies, please visit our Cookies Policy

7. Security

Eye Caramba LTD will maintain confidential of all personal data collected at Eye Caramba LTD web site and will only disclose such information to employees and service providers who require such information for the purpose described in the policy.

8. Access to Your Personal Data and Correction of Data

Eye Caramba LTD will respond to request to review your personal data and to correct, amend inaccuracies or delete your personal data:

  • to request access to your Personal Data that Eye Caramba is processing,
  • to correct such Personal Data,
  • to request that Eye Caramba LTD either restricts its use of your Personal Data or deletes such Personal Data, or
  • if you do not understand any of the foregoing terms and conditions or if you have any questions, concerns or comments about Eye Caramba LTD Privacy Policy.

You can write or send e-mail to us to the addresses below:

Eye Caramba LTD
Henry Fordin katu 5 C
00150 Helsinki, Finland

Contact us

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