In case you want to return your product, our return policy allows this until 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Please consider the following when returning a product:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please note that you are responsible for the shipping costs that are associated with the return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return are approved, your refund will be processed, and your payment will automatically be applied to your credit card or original method of payment, within 15 days. If you have not yet received a refund, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please send us a message through our contact form.Only regularly priced items may be refunded. Unfortunately, discounted items cannot be refunded.
IMPORTANT: Keep in mind to contact us BEFORE sending back any items. We will send you the address you can use to return your parcel and update your order in our system. Just send us an email through our contact form and we’ll get back to you.
Return address (it is VERY important that you add your name and order number to the parcel):
Boomerang Distribution OÜ
Aasa tee 1, Loo alevik
Jõelähtme vald, 74201 Harjumaa
Yes, as specified in our Terms and Conditions you will have to pay your own return shipping costs. The exact amount of these costs will depend on the company you choose to do the shipping with, and the fare chosen.
In case your product is defective or damaged we are happy to exchange it. If you need to exchange an item for the same item, please send us a message through our contact form. We’ll get back to you to request a picture, to get a better understanding of the situation and then explain how to proceed depending on each case.
Once we received your items, we will get in touch with you directly through the email address that you used for placing the order. We will then confirm the return and either provide the corresponding voucher or confirm the processing of the refund, depending on each case.